The SaaS Operator Podcast

In this episode of The Venture-Scale SaaS Operator, Carlos Kemeny, founder of DrumCV, talks about how they enable support leaders to identify, prioritize, and solve customers’ pains. He dives into the journey of reducing tickets by 30% and improving customer churn by providing product teams with better, descriptive data.

~ How DrumCV effectively connects product and support teams, addressing the challenge of customer issue understanding.

~ Carlos's insights into the challenges of the B2B environment and the strategic decision-making process.

~ The current focus on refining DrumCV, exploring new markets, and potential applications in e-commerce.

• (00:00) - Intro
• (00:29) - DrumCV's Solution for Product and Support Teams
• (01:05) - Carlos's Background and the Inception of DrumCV
• (03:30) - DrumCV's Current Beta Stage and Challenges
• (04:58) - Pivoting and Shifting Focus
• (08:02) - Navigating the Company's Future
• (10:50) - Emotional Challenges as a Founder
• (12:58) - Carlos's Future Focus and Product Market Fit
• (16:07) - Current Strategic Approach and Tech Acquisitions
• (19:29) - Planning for the Future in the Current Situation
• (23:06) - Outro

 

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On LinkedIn: https://www.linkedin.com/in/kemenyc/

DrumCV - AI-Powered Support Dispositions

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